Before we attend
- Your appliance MUST be in good working order otherwise we will not be able to service it.
- Please clear the area of any items so that the engineer has appropriate access to the appliance and its ancillaries, including the gas meter.
- Ensure that the heating system is cool upon our arrival so that we have sufficient capacity to test the system at the maximum rate.
- Access is required to inspect the appliance, gas meter, and also the appliance flue upon the entire length, this includes the flue termination.
- Parking is required within 50m of the site. Any parking charges or fines incurred due to inadequate parking will passed on to the customer.
In the unlikely event that the appliance is found to be unsafe during the visit, the appropriate action will be taken. For more details please see our full Terms and Conditions.