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The whole installation including your new hot water cylinder, radiators, and underfloor heating are 0% VAT
We handle all of the grant paperwork and claim the grant on your behalf.
We offer FREE room by room heat loss surveys and check your current radiators for suitability.
We understand the dilemma consumers face when trying to obtain multiple quotes for heat pumps. Therefore, to ease this process, we offer FREE room-by-room heat loss surveys. This allows you to receive an accurate quote for your installation, including any radiators that may need upgrading.
Once we have confirmed the initial suitability for a heat pump, we can then proceed directly with the room-by-room heat loss calculations. While this can take a bit of time, it is necessary to ensure we gather all the essential information.
However, we only offer this service to single domestic dwellings within our service area, and the calculation data will only be shared if you decide to proceed with our quotation.
Once we have worked out all the technical details, we will then send over an initial proposal for the work. This comprehensive proposal will detail any radiators that need upgrading, the make, model, and output of the selected heat pump, as well as the flow temperature and the Seasonal Coefficient of Performance (SCOP) of the heat pump. Additionally, the proposal will include a system performance estimate to give you a clear understanding of how your new heating system will function.
We can also amend certain technical details, such as flow temperatures, to better suit your needs. For example, by adjusting the flow temperatures, your SCOP may increase, leading to a more efficient heating system. However, please keep in mind that some radiators might need modification or replacement to achieve these efficiency gains. Throughout this process, we are committed to working closely with you to ensure that your heating system is optimised for both performance and efficiency.
Once you are satisfied with the quotation, we will send over the contract documents for your review and signature. Our team will guide you through the contract details, ensuring everything is clear and addressing any questions you may have. After you sign the contract, we will work with you to agree on an installation date that fits your schedule.
Next, our expert team, composed of certified technicians and experienced installers, will handle the entire installation process for your heat pump and its components. We will manage all aspects, including setting up the indoor and outdoor units, as well as the necessary piping, electrical connections, and integration with your existing heating system.
After the installation is complete, our commitment to you continues with comprehensive support. This includes regular servicing to maintain the optimal performance of your heat pump. Additionally, our team is always available to address any technical issues or questions that may arise.
Ultimately, our goal is to ensure your complete satisfaction and comfort with your new heating system.
Is my home’s insulation suitable for an air source heat pump?
Do I have enough space for the indoor equipment?
Will I need new radiators?
Do you install new radiators or underfloor heating?
Do I need planning permission?
What if I don’t have an Energy Performance Certificate (EPC)?
Do heat pumps work in very cold weather?
How much does a heat pump installation cost?
What is SCOP?
SCOP stands for Seasonal Coefficient of Performance, and it’s a metric used to measure the energy efficiency of a heat pump over a heating season. SCOP is calculated by dividing the total amount of heat delivered by the total amount of energy consumed over the same period.
What SCOP do I need to be cheaper than a gas boiler?
Due to the constant change in energy prices and Tariffs this is difficult to pin down exactly, however we see that SCOP’s of 3.3 will generally match or beat most gas boilers. We aim to go beyond this if possible.
Will the installation be eligible for a 0% VAT rate?
How does the Boiler Upgrade Scheme work?
Are self-build properties eligible?
How long does the installation take?
Do heat pumps work with micro-bore pipework?
Do heat pumps need servicing?
What about running costs?
What brands of heat pumps do you install?
What is the difference between R290 and R32 units?
R290 is the preferred gas to use in a heat pump or air conditioning units due to it having a lower GWP (Global Warming Potential). R290 is pure propane so has limitations on where it can be installed. You cannot install these units too close to air bricks or other openings in the building fabric such as windows. R290 units can often reach flow temperatures of 75C.
R32 has a higher GWP (although still much lower than most other refrigerants). These units are much more flexible on the installation location due to R32 being classed as only mildly flammable. R32 units often reach flow temperatures of 65C.
Efficiency – System design is the most important thing here, both refrigerants can obtain similar SCOP’s, the main factors for choosing which to go for would be the installation location, the maximum flow temperature required, and the consideration for GWP.
Cambs Heating Limited is an Introducer Appointed Representative (Financial Services Register No. 833083) of Phoenix Financial Consultants Limited (Phoenix). Phoenix is a credit broker, not a lender. Phoenix is authorised and regulated by the Financial Conduct Authority (FRN: 539195), and offers finance from its panel of lenders. All finance subject to status and credit checks.
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