Who we are
Cambs Heating Limited : Our website address is: https://cambs-heating.co.uk.
Cookies
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If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
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Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
We currently collect and process the following personal information:
Names.
Addresses of properties they live in or own and rent out.
Email addresses.
Telephone numbers.
Most of the personal information we process is provided to us directly by customers so that the company can make an appointment and attend for plumbing / heating / gas related services.
The company also receives personal information indirectly on behalf of landlords and letting agents who provide us with their tenant’s details so that we can make appointments and attend properties they manage for
maintenance purposes.
The company may share personal data with manufacturers when registering an appliance for warranty purposes (eg boiler warranty). They may also contact the customer to remind them of their annual service and for product recalls. This would be limited to Name, Address, telephone number
and email address.
Where applicable, the company / manufacturer has a legal obligation to share personal
information with the Gas Safe™️ register.
The company may share personal data with Cadent (the gas emergency service) where there is an unsafe situation, and they are required to attend.
Under the General Data Protection Regulation (GDPR), the lawful base we rely on for
processing this information is your consent. You are able to remove your consent at any time. You can do this by contacting
info@cambs-heating.co.ukCustomer information is securely stored on ServiceM8 field management software, which is GDPR compliant. Customers have a right to withdraw their consent at any time and we will remove their personal data from our system.
If you have any concerns about our use of your personal information, you can make a
How long we retain your data
We typically store data depending on the service provided.
Gas works 7 Years
Installations – Length of the warranty period.
What rights you have over your data
Customers have the right to ask for copies of their personal information held, change
inaccurate personal information, erase personal information held, restrict or object to the processing of personal information, object to the sharing of personal information to third parties (in which case we may not be able to process any appliance warranty. The customer is not required to pay any charge
for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at
info@cambs-heating.co.uk if you wish to make a request.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
