Customer reported this Alpha boiler not working, it had apparently been dripping slightly for some weeks but had otherwise been “fine”. Upon attempted removal of the case the boiler had approximately 2 inches of water sat inside it. The water was drained, the electrics and printed circuit board were examined, exposed and dried thoroughly.
The boiler then sprung back into life without the need for new parts, the safety of the appliance was verified and the customer had their hot water back on ASAP!